Railway companies need to make positive moves in support of passengers' rights to make rail transport more attractive and competitive. Improving passengers' rights such as information, equal treatment of and assistance for disabled persons, care in case of delays, etc. in this way is an important means of promoting rail transport and helping achieve one of the main aims of the Common Transport Policy of the European Union (EU): consolidating and strengthening the modal share of passenger rail transport (from 6.2% at 1998 levels*) in 2010 and beyond.
http://europa.eu/legislation_summaries/transport/rail_transport/l24003_en.htm